Massachusetts now has a new resource for low income people who need help with civil (non criminal) legal problems — Mass Legal Answers Online, http://www.masslao.org
Low income Massachusetts residents create an account on the secure website, then log in and post their legal questions. Volunteer lawyers answer the questions through the same website. There is no charge to use this service. People can access the site from anywhere that they have internet access, including smart phones.
Mass Legal Answers Online is part of the national Free Legal Answers project sponsored by the American Bar Association, and is being managed by the Massachusetts Law Reform Institute, with assistance from the Volunteer Lawyers Project.